Frequently Asked Questions

WebUgg offers end-to-end IT services including cloud infrastructure (AWS, GCP, Azure), web hosting and domain management, custom web development, SEO, digital marketing, business email, database administration, cybersecurity, and 24/7 managed IT support.

For most services we can onboard and begin within 3–5 business days of signing the agreement. Cloud migrations and large development projects include a scoping phase before execution begins.

We work with businesses of all sizes — from solo founders and early-stage startups to SMEs and enterprise clients. Our service tiers are designed to scale with you.

We hold certifications on AWS, Google Cloud Platform, and Microsoft Azure. We can also work with DigitalOcean, Linode/Akamai, and other providers based on your requirements.

All managed hosting and cloud services are covered by a 99.9% uptime SLA. Downtime credits are outlined in your service agreement.

Yes. Clients on managed service retainers receive 24/7 monitoring with defined escalation paths. For standard plans, business hours support is Monday–Saturday 9 AM – 7 PM IST with emergency response available.

We offer three engagement models: fixed-price projects (clear scope, one invoice), time-and-materials (flexible, billed weekly), and managed retainers (monthly fee covering agreed scope and SLAs). Contact us for a custom quote.

Absolutely. We handle full server migrations, CMS migrations (WordPress, Magento, custom), database migrations, and cloud lift-and-shift with zero-downtime strategies.

Yes. We sign NDAs before project discovery and keep all client data strictly confidential. We are ISO 27001 aligned in our information security practices.

Fill in the contact form on our Contact page or email [email protected]. We respond within 24 business hours with a discovery call invitation or a ballpark estimate, depending on the scope.

Yes — we run a structured 3-to-6 month paid internship programme across cloud, development, SEO, and digital marketing. Visit our Careers page for current openings.

Our development team works with Python (Django, FastAPI, Flask), Node.js (Express, NestJS), React, Next.js, PHP, and various databases including MySQL, PostgreSQL, and MongoDB. We use Docker and Kubernetes for containerised deployments.

Yes. We offer managed cloud retainers where we take over monitoring, patching, cost optimisation, and incident response for your existing AWS, GCP, or Azure environment — without requiring a full migration.

Our SEO approach covers technical SEO (site speed, crawlability, schema), on-page optimisation (keyword research, content quality, internal linking), off-page authority building (link acquisition, digital PR), and local SEO for location-based businesses. We report monthly with GA4 and Search Console data.

For managed retainers, 30 days written notice is required to cancel. Fixed-price projects are milestone-billed; work completed up to the cancellation date is invoiced. Full policy details are in our Terms of Service.